Effective Date: August 1, 2025
Welcome to the CamVigil App. This Service Agreement (hereinafter referred to as the "Agreement") is made between SPREAD GREAT HOLDINGS LIMITED (hereinafter referred to as the "Service Provider") and you (hereinafter referred to as "you" or the "User") regarding your use of this service.
By clicking the "Pay Now" button, you confirm that you have thoroughly read, understood, and unconditionally accepted all terms of this Agreement. If you do not agree to any of the terms, please do not proceed with payment. Before completing the payment, you may exit at any time without any obligations.
This Agreement becomes effective once your payment is completed and the service is successfully activated. If the payment is not completed, this Agreement will be automatically terminated.
The fees you pay under this agreement are used to purchase the data package function services provided by the service provider, with the specific packages as follows:
(The actual service content is subject to the feature descriptions displayed on the CamVigil platform.)
(1) 1.Payment Methods: Apple Pay, Google Pay, credit cards, and other methods as shown on the payment page.
(2) 2.Payment Effectiveness:
Once the payment is completed (i.e., the payment channel confirms a “successful payment” status to the Service Provider), your selected package will be immediately activated, and the service duration will begin at that time.
If the payment fails (due to reasons such as insufficient balance, payment channel risk control, incorrect card information, etc.), the service will not be activated. You may retry payment after resolving the issue.
3.Pricing Details:
(1) All prices shown include taxes (such as VAT or other applicable local taxes) and no additional fees will be charged after payment.
(2) This service does not support installment payments. Paid fees are non-transferable to other accounts or users.
(A) Non-Refundable Situations:
(1) If the service has already been successfully activated (including but not limited to feature access unlocked, or service duration has begun);
(2) Issues caused by your device hardware/software incompatibility, incorrect operations, abnormal network conditions, or misunderstandings about the service functionality not attributable to the Service Provider;
(3) You voluntarily give up the service or request a refund due to changes in your personal needs.
(B) Refundable Situations and Requirements:
(1) Duplicate Charges: If a system error results in multiple charges for the same service order, you must provide supporting documents (e.g., payment screenshots, bank statements). The Service Provider will verify the duplication based on matching order numbers, timestamps, and amounts, and complete verification within 3 business days of receiving valid materials. Upon confirmation, the overcharged amount will be refunded.
(2) Service Not Activated: If the service remains unactivated more than 24 hours after successful payment (excluding delays caused by your device malfunctions or network issues), you may request a full refund. To claim a refund under this scenario, you must cooperate in providing evidence of your device/network status (e.g., ISP fault records) if requested. The Service Provider will complete verification and process the refund within 3 business days of receiving valid materials.
(3)Other Refundable Circumstances (Negotiated by Usage Duration)
This applies to refund requests not covered above, such as voluntary termination by you or minor service defects that do not affect core functionality. Refunds are excluded for cases involving malicious misuse of services.
If you have used the service for a certain period and wish to request a refund, the refund amount will be determined through negotiation, considering factors including: actual service duration (calculated as cumulative time from activation to refund application, as recorded in the system), incurred fees, and reasonable deductions (e.g., one-time service activation fees, third-party costs).
To apply for such a refund, please contact our customer service directly via [customer service hotline/official online service channel, etc.]，which is available daily from 9:00 to 18:00 with real-time responses. Our customer service team will guide you through the process, assist in verifying relevant information (such as service activation records, usage duration evidence), and conduct negotiations to reach a reasonable refund solution.
The Service Provider will process the refund within 5 business days of reaching a negotiated agreement.
(1) You must ensure that the payment account is in good standing, with valid and accurate information, and complies with the payment channel's usage rules to avoid payment failure due to account issues, insufficient funds, or security restrictions.
(2) You agree to make payments legally and compliantly. Fraudulent use of bank cards, impersonation, or falsifying payment credentials is strictly prohibited. If such behavior is detected, the Service Provider reserves the right to immediately terminate the service, freeze related accounts, and pursue legal action, including cooperating with law enforcement.
(3) Please keep relevant payment records (e.g., order numbers, payment screenshots) in case of disputes.
(1) The Service Provider shall ensure the proper functioning of the payment system, promptly update payment statuses, and activate services accordingly.
(2) For any refund requests or disputes, the Service Provider will verify and respond within 5 business days after receiving the necessary documents.
(3) The Service Provider will protect your payment information in accordance with the law. For details, please refer to the Privacy Policy.
(1) If you encounter any issues during payment (such as failed payment, service not activated, duplicate charges, etc.), please submit the following information to CamVigil APP customer support within 7 days of the incident:
Order Information: Provide your CamVigil platform order number or the transaction number generated by the payment platform;
Payment Proof: Clear screenshots or bank statements showing transaction amount, time, merchant name, and status;
Issue Description: A detailed explanation of the time, nature of the issue, and your request.
(2) Customer Support Contact:
Go to CamVigil App > My > Help & Feedback > Online Customer Service
(1) This Agreement and your relationship with us are governed by the applicable law in your region, without reference to conflict of laws.
(2) Except as otherwise required by local law, all disputes shall be submitted to arbitration by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force at the time the Notice of Arbitration is submitted. The seat of arbitration shall be in Hong Kong.
(3) To the extent permitted by applicable law, you agree to resolve disputes individually.
(4) For EU Consumers: Before initiating formal proceedings under Section 7.2, you may first submit disputes to the EU’s Online Dispute Resolution platform at: https://ec.europa.eu/odr.
(1) How We Process Your Data
We securely process payment information (e.g., card details, billing address) exclusively to:
Process subscription fees and renewals
Prevent fraudulent transactions
Comply with financial regulations
(2) Your Control & Rights
Access/Correction: You may request your payment records via [Value-Added Services – Order Center].
Deletion: Unused payment data is purged within 6 months of account closure (some U.S. states may require longer retention for tax audits), except where:
Required by anti-fraud laws (e.g., EU PSD2’s 5-year retention period)
Needed for active dispute resolution
Opt-Out: You may object to data processing that is not essential for your subscription.
(3) Security & Sharing
We implement bank-grade security measures to protect your payment information. All data is encrypted both in transit (using TLS 1.3 or higher protocols) and at rest (using AES-256 encryption). Your payment details are shared strictly on a need-to-know basis with:(i) PCI-DSS Level 1 certified payment processors required to complete transactions; and
(ii) Regulatory authorities, only when compelled by a valid legal process.
No third parties receive your payment data for marketing or other commercial purposes.
(4) Key Disclosures
We never sell payment data or use it for unrelated marketing purposes.
Children’s payment data is never knowingly collected.
Cross-border data transfers comply with EU adequacy decisions and U.S. state privacy laws.
(1) We reserve the right to modify this Agreement, including but not limited to service content, pricing, and data processing terms, in response to:
(a) Changes in legal or regulatory requirements;
(b) Adjustments to service features; or
(c) Market conditions.
(2) For material Changes (defined as price increases, reduction of core functionalities, or changes affecting your data rights):
(a) We will notify you via email or in-app message at least 30 days in advance.
(b) The changes will only apply if you expressly consent by continuing to use the service after the effective date.
(c) If you decline, your subscription will continue under the original terms until its expiration.
(3) For non-Material Changes (e.g., grammatical corrections, clarifications without substantive impact):
(a) We will post the updated Agreement on our website or app.
(b) Your continued use of the service constitutes acceptance of the changes.
If any modified term is deemed unenforceable, the remainder of the Agreement shall remain valid. You may contact us at [ After-saleservice011@outlook.com ] or file a complaint with your local consumer protection authority (for EU users).